Scenarios

PLEASE NOTE: ALL SCENARIOS ARE SCRIPTED AND HAVE BEEN RECORDED BY PHARMACY STAFF BASED ON THE SCRIPTS.

Scenario 1

We join the pharmacy as the pharmacist is returning from the lunch break to ask the dispenser what tasks are left to do for the day…

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Scenario 2

We join the pharmacy as the dispenser is approaching the locum pharmacist to inform him that he has made a mistake…

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Scenario 3

We join the pharmacy as the dispenser is answering the phone to a patient query…

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Scenario 4

We join the pharmacy as the pharmacist is about to check a medicine prepared by the dispenser and notices a mistake…

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Scenario 5

We join the pharmacy during a busy period and the pharmacist is working on a computer in the dispenser. The dispenser is rushing around when the pharmacist asks her if everything is fine…

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Scenario 6

We join the pharmacy as the dispenser is handing to the pharmacist a prescription to check…

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Survey

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