Participant Information

You are being invited to take part in a research study as part of a PhD project. Before you decide whether to take part, it is important for you to understand why the research is being conducted and what it will involve. Please read the following information carefully and discuss it with others if you wish. Please ask if there is anything that is not clear or if you would like more information. Take time to decide whether or not you wish to take part. Thank you for taking the time to read this. 

Who will conduct the research? 

This research will be conducted by Ahmed Ashour, a PhD student at the University of Manchester. Ahmed is supervised by Professor Darren Ashcroft and Dr Denham Phipps, both at the University of Manchester.

What is the purpose of the research?

The purpose of this research is to evaluate the reliability, validity and usability of a tool developed to assess the Non-Technical Skills (NTS) of a community pharmacist. 

Why have I been chosen?

You have been chosen because of your experience in community pharmacy, or experience in pharmacy education. 

What would I be asked to do if I took part?

The sessions will begin with a brief introduction to Human Factors & Ergonomics, before introducing NTS and the P-NOTS behavioural marker system. You will then be asked to initially observe three test scenarios that display good or poor NTS, and to rate the behaviours observed on the developed framework. After each of the initial test scenarios, you will compare your score with those in the group with you. Then, you will observe a further eight scenarios and rate the observed behaviours, but this time without comparing scores. Finally, you will be asked to complete a questionnaire regarding the usability of the tool.

What will happen to my personal information?

In order to undertake the research project, we will need to collect the following personal information/data about you:

  • Name
  • Type of pharmacy you primarily work in
  • How many years experience you have

We are collecting and storing this personal information in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 which legislate to protect your personal information.  The legal basis upon which we are using your personal information is “public interest task” and “for research purposes” if sensitive information is collected. For more information about the way we process your personal information and comply with data protection law please see our Privacy Notice for Research Participants.

The University of Manchester, as Data Controller for this project, takes responsibility for the protection of the personal information that this study is collecting about you.  In order to comply with the legal obligations to protect your personal data the University has safeguards in place such as policies and procedures.  All researchers are appropriately trained. In the interim, any recordings will be kept in a secure drive on the University of Manchester’s encrypted network and deleted in accordance with the timeframe on the data management plan. 

Your consent form will be kept in a secure cabinet at the University of Manchester, in the Pharmacy department. This consent form will be deleted once the study has been completed. 

You have a number of rights under data protection law regarding your personal information. For example, you can request a copy of the information we hold about you, including audio recordings. This is known as a Subject Access Request. If you would like to know more about your different rights, please consult our privacy notice for research and if you wish to contact us about your data protection rights, please email or write to The Information Governance Office, Christie Building, University of Manchester, Oxford Road, M13 9PL. at the University and we will guide you through the process of exercising your rights.

You also have a right to complain to the Information Commissioner’s Office, Tel 0303 123 1113.

What are the next steps if I want to take part?

If you do want to take part in this study, please send an email to the following email address, stating your interest in taking part:

Following this, the researcher responsible for this study will liaise with you a suitable date when the evaluation study can take place. 

Will my participation in the study be confidential?

Your participation in the study will be kept confidential to the study team. Data collection sheets will be anonymised and then destroyed, and the same will apply for the questionnaires. 

What happens if I do not want to take part or if I change my mind?

If you change your mind at any point and would like to withdraw, then let the researcher know (Ahmed Ashour, University of Manchester, Email: and your name will be removed. Once data is analysed from the data collection sheets and from the questionnaires and has been anonymised. 

If you do decide to take part, you will be given this information sheet to keep and be asked to sign a consent form. If you decide to take part, you are still free to withdraw at any time without giving a reason and without detriment to yourself. This does not affect your data protection rights. 

Will my data be used for future research?

The data produced by this study will be published in journal papers and will form part of a PhD thesis. This information will not identify you and will not be combined with other information in a way that could identify you. 

You may leave your contact details with us to invite you to further studies, if you so wish. These will be kept for a maximum period of 3 years, after which they will be deleted. If you would like them deleted earlier, you can request that.

Will I be paid for participating in the research?

Your time will be reimbursed via high-street vouchers (£20 per hour).

What is the duration of the research?

The research is expected to take two hours, which will include 30 minutes of training on using the system, 45 minutes rating scenarios and 45 minutes completing a questionnaire.

Where will the research be conducted?

The research will be conducted in a private room in the Stopford Building at the University of Manchester. 

Will the outcomes of the research be published?

The research conducted will make up part of a PhD researcher’s thesis. Results from this research will also be submitted as journal articles and conference papers. 

Who has reviewed the research project?

This project has been internally reviewed for suitability by the research team. 

What if I want to make a complaint?

Minor complaints

If you have a minor complaint then you need to contact the researcher(s) in the first instance. 

Professor Darren Ashcroft, Division of Pharmacy & Optometry , School of Health Sciences, Faculty of Biology, Medicine and Health, University of Manchester, Oxford Road, Manchester, M13 9PL, Number: +44(0)161 275 2342, Email: 

Formal Complaints

If you wish to make a formal complaint or if you are not satisfied with the response you have gained from the researchers in the first instance, then please contact The Research Governance and Integrity Manager, Research Office, Christie Building, University of Manchester, Oxford Road, Manchester, M13 9PL, by emailing:  or by telephoning 0161 275 2674.